We have a compassionate interdisciplinary team of doctors, nurses, therapists, social workers, spiritual counselors and trained volunteers that are focused on providing patients and families with comfort, quality of life, and a peaceful transition from life to death.

A physician must approve admission to the program. Early referrals are encouraged so that the patient and family can receive the full benefits of the program.

After a referral is received from your doctor or hospital case manager, our compassionate and experienced nurse will go to your home, evaluate your needs and tailor a care plan to fit your specific needs. 

Areas of Focus

  • Pain & Symptom Management
  • Pharmacy Services
  • Medical Social Work
  • Bereavement Support
  • Physical Therapy
  • Occupational Therapy
  • Speech Therapy
  • Family Counseling
  • Nutritional Counseling
  • Massage Therapy
  • Pastoral Care
  • Trained Volunteers

Routine & Continuous Care

Routine care is the most common care type focused on providing physical, spiritual, and emotional support to patients and families. This care type can be provided anywhere the patient considers home. New Milford VNA & Hospice will provide all medications, equipment, and supplies related to the terminal illness or for comfort management.

Continuous care is utilized to provide short-term crisis management, similar to General Inpatient Care. This around-the-clock care type is provided by a licensed nurse, in anywhere the patient considers home. New Milford VNA & Hospice will provide all necessary medications, equipment, and supplies relating to the terminal illness or comfort management. A reassessment for continued eligibility will occur every hour to establish length of stay required for pain management.

Respite & Inpatient Care

Respite care is utilized to provide temporary relief to caregivers, allowing them personal time to rest and recuperate. This type of care is provided in a licensed nursing facility for a maximum of 5 consecutive days. New Milford VNA & Hospice will provide transportation, medications, equipment, supplies, and will cover up to 5 days of room and board payment.

General inpatient care is utilized to provide short-term crisis management for severe symptoms and/or pain. This type of care is provided in a Medicare-approved skilled nursing facility (SNF). We currently offer general inpatient care at New Milford Hospital. Patients are re-evaluated on a 24-hour basis to assess continued eligibility and establish length of stay. New Milford VNA & Hospice will work in collaboration with the SNF to fulfill all medication and supply needs.

Grief Support

New Milford VNA offers an array of caregiver and grief support programs and tools open to all members of our community and surrounding towns. For many people, a support group helps guide and support them through their emotions during care giving or the loss of a loved one.

For more information on our support services, visit our Support page.

Palliative Care vs. Hospice: What's the Difference?

At New Milford VNA & Hospice, we understand how difficult it may be to understand the difference between Palliative Care and Hospice. To help you better understand how these program differ click here


When faced with an illness for which there is no cure possible, patients and their families experience a wide range of feelings, including fear, frustration and anger. Here are a few ways to handle some of these family concerns.

“Dad won’t even consider Hospice, but the rest of us feel he is struggling to accept hat he needs help.” 

Ask him how he wants to handle the remainder of his illness. This question helps set the tone for an honest discussion of your shared goals and ultimately brings him closer to accepting Hospice care.

“Every time we talk about bringing in Hospice, my husband makes me feel like I am giving up on him and I feel terrible.”

Let him know that you are doing the best you can for him. You know he’s in pain, but you don’t know what else you can do to make him more comfortable and Hospice care will help manage the pain. 

“My mother’s physician hasn’t mentioned Hospice, but I think It’s time to bring it up.”

Ask the doctor to review Mom’s options. You can discuss if any of these options are close to her personal wishes. She may not know, so be prepared to discuss privately with her doctor.

“How do I explain Hospice to my children who are too young to really understand how sick their father is?”

Be honest with them. Tell them that their father’s body is starting to break down and it’s no longer fixable. The Hospice nurses will make Dad more comfortable and that will make him happier.

New Milford VNA & Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2019 calendar year.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2019 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,400 hospice providers.